Via Roll Call:
On Thursday, with about five days left until the end of open enrollment, House staffers trickled out of the health benefits fair with packets of new insurance information and knowledge of a new roadblock.
“Apparently the site is down, so I can’t register,” said a man who identified himself as a Republican staffer as he waited to catch the elevator on the third floor of the Cannon House Office Building, clutching a packet from Kaiser.
DC Health Link experienced “technical difficulties with their website,” according to a mass email sent to all Senate staff at 11:32 a.m. The glitch meant employees could learn more about the plans being offered by insurance carriers on the site but not enroll.
Inside the fair, a team of representatives from the District’s insurance exchange market sat behind a folding table with three laptops. One of the computers on the table was open for staffers to use, with at least three DC Health Link employees present to offer direct guidance for confronting error messages and glitches.
Around 1:30 p.m., there were about 15 people in line for the single computer. The queue snaked around the center of the room.
No comments:
Post a Comment